Customer Service

SHIPPING & RETURNS Shipping Standard Shipping and Handling fees are based on total order amount:

Shipping will be based on UPS or USPS charges plus handling charges and will be added to the invoice total. Special note: Heavier items such as blankets may be charged for S&H based on actual UPS charges plus $5. Shipping will be adjusted downward for lighter items shipped via USPS. Our staff will make every effort to arrange for the most reasonable shipping. We ship via UPS ground. For other shipping arrangements, contact the AFCNA office at 1-877-859-0172. AFCNA reserves the right to revise shipping charges as needed.

Returns Retail Customer Returns – Any retail customer may return within 30 days of purchase any purchased product that is in unused condition and in its original packaging. A full refund of the purchase price (not including shipping and handling charges) will be made.

Wholesale Customer Returns – Any wholesale customer may return (with shipping prepaid) any purchased product that is in unused condition and in its original packaging. . A restocking fee, 20% of the purchase price of the product being returned, will be charged. Returns within 30 days of purchase: purchase price cash refunds will be made. Returns after 30 days of purchase: purchase price store credit will be provided. No credits or refunds for shipping and handling charges will be made.

Clearance, sale or discontinued items may not be returned to AFCNA after 30 days of purchase.

Return Procedure: No refunds or credits will be made for returned products unless customer follows this procedure.
1. Customers wishing to return a product must call 1-877-859-0172 and speak to a customer service agent.
2. Customers will have to explain the reason for return and give information about the returned product and contact information.
3. Then, customers must ship the product being returned (shipping charges prepaid) to: Alpaca Fiber Cooperative of North America, Inc. 17494 State Hwy 58 N. Decatur, TN 37322